Ban Heng York Hotel — that is, Crystal Palace by Ban Heng at York Hotel — opened its doors on 25 December 2025, bringing a Teochew-focused Chinese buffet to the Orchard Road area. This review compiles the restaurant’s verified opening date, current promotional pricing, menu formats, operating hours, and early customer feedback from social media and review platforms, so you can decide if a visit fits your plans.
Last checked: 2026-06-24
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Restaurant name: Crystal Palace by Ban Heng at York Hotel · Location: Level 2, York Hotel, 21 Mount Elizabeth, Singapore · Cuisine: Teochew / Chinese · Phone: +65 6298 5285 · TripAdvisor rating: 2.3/5 · Official website: banheng.com.sg
How we researched this
Last checked: 2026-06-24.
Sources reviewed: official restaurant website (banheng.com.sg), TripAdvisor reviews, Facebook promotional posts by Singapore food vlogger Bigjohnjiak, official Instagram account (@crystalpalace_banheng), Ban Heng Group corporate site, Facebook user-generated review threads.
We did not conduct an on-site visit, interview staff, or independently verify menu pricing beyond the official site and promotional post. TripAdvisor data for this specific outlet is not yet available, so we reference reviews of a comparable Ban Heng outlet at Orchard Central for context.
Crystal Palace by Ban Heng at a glance
- Opened 25 December 2025 at Level 2, York Hotel, 21 Mount Elizabeth (Ban Heng official site)
Key facts about Ban Heng York Hotel
| Detail | Information |
|---|---|
| Restaurant name | Crystal Palace by Ban Heng at York Hotel |
| Location | Level 2, York Hotel, 21 Mount Elizabeth, Singapore 228516 |
| Cuisine | Teochew / Chinese |
| Phone | +65 6298 5285 |
| TripAdvisor rating (Ban Heng Orchard Central) | 2.3/5 (ranked #9880 of 9930 restaurants in Singapore) |
| Official website | banheng.com.sg |
| Opening date | 25 December 2025 |
| Operating hours (weekday) | Lunch 11:30–15:00 (last order 14:30), Dinner 18:00–22:00 (last order 21:30) |
| Current promotion | Complimentary one bottle of premium red wine (worth SGD 118) per table with minimum two-table order |
Ban Heng York Hotel reviews
Because Crystal Palace at York Hotel opened only in late December 2025, independent review platforms such as TripAdvisor and Google Maps have not yet accumulated a statistically significant sample of ratings for this specific outlet. The TripAdvisor page for Ban Heng (the one that shows a 2.3 out of 5 rating) refers to a different outlet at Orchard Central, not the new Crystal Palace at York Hotel. That said, the Orchard Central reviews — which include comments like “Unpleasant and annoying restaurant” alongside notes about a wide food spread and large portions — provide a useful baseline for expectations of the Ban Heng group’s service style (TripAdvisor).
Early social media signals for Crystal Palace are mixed. A Facebook video thread about the buffet attracted at least one commenter who wrote: “Go see review, you will know the truth. I will nvr go again” (Facebook video thread). This single data point does not constitute a trend, but it signals that not every early diner has been satisfied. On the other hand, the restaurant’s official Instagram account (@crystalpalace_banheng) highlights set meals described as “so popular, even our staff can’t resist them daily.”
Crystal Palace at York Hotel menu
The official Ban Heng website promotes Crystal Palace as offering “delicacies – Fresh Ingredients, Cooked to Order for Optimal Taste” (Ban Heng official site). Food vlogger Bigjohnjiak’s promotional post describes a buffet format with “more than 80 à la carte dishes to order” (Facebook).
Buffet menu options
The buffet is the primary format. A user-generated Instagram reel describes the menu as “mainly Chinese with Malaysian and Singaporean influences,” naming a “Spice Palace Bucket Fish” as one example (Instagram Reel). The Ban Heng group’s Teochew heritage suggests other dishes lean toward lighter, cleaner flavours compared to heavier Cantonese or Szechuan styles.
Longevity Set Menu
Crystal Palace actively markets set menus for Chinese New Year reunion dinners; five different set menus are designed for groups ranging from four to ten diners. One promotion offers a complimentary bottle of premium red wine (worth SGD 118) per table with a minimum two-table order — a detail that suggests the restaurant is targeting large celebratory groups (Bigjohnjiak promotional post).
Ban Heng York Hotel prices
According to the Bigjohnjiak promotional post, current buffet pricing — valid until end of June 2026 — is as follows (Bigjohnjiak Facebook post):
- Adult Monday–Friday lunch/dinner: S$39.80++ per person
- Adult Saturday, Sunday, eve of public holiday: S$45.80++ per person
- Adult public holiday: S$48.80++ per person
- Child (any day): S$19.80++ per person
Pricing includes service charge and GST (indicated by ++). Compared to the Ban Heng Orchard Central outlet — where Menu B is listed at S$32.80++ weekday — Crystal Palace’s promotional rates are roughly S$7–S$11 higher per adult (TripAdvisor). The child price at Orchard Central is S$14.80++, meaning Crystal Palace charges about S$5 more per child.
Location and getting there
Crystal Palace at York Hotel is on Level 2 of York Hotel, 21 Mount Elizabeth, Singapore 228516. The hotel sits roughly a five-minute walk from Orchard MRT Station (NS22), putting it in the heart of Singapore’s main shopping and dining district (Ban Heng official site).
Current promotions include complimentary parking at York Hotel for buffet diners, a useful perk given that Orchard Road parking can add S$6–S$12 per session (Bigjohnjiak Facebook post).
For a broader overview of hotel buffet options across Singapore, refer to our best halal hotel buffet guide.
Ban Heng outlets
Crystal Palace is one of several Ban Heng group restaurants in Singapore. The founding branch, Ban Heng @ Boon Keng, has operated for over forty years and positions itself as a neighbourhood Chinese restaurant with “No Service Charge” and weekly Wednesday closures (Ban Heng official site). Other outlets include Orchid Country Club and Ban Heng at Orchard Central.
Other hotel buffet options in the Orchard area include the Pan Pacific Orchard Hotel Buffet.
If you are looking for alternatives within the same group, Ban Heng @ Boon Keng offers executive set menus at lower price points and no service charge, making it potentially more budget-friendly for smaller groups. Ban Heng Orchard Central shares the buffet format but with slightly lower price tiers (Ban Heng corporate site).
Pros and cons based on early signals
Potential advantages
- Over 80 à la carte dishes cooked to order, offering variety compared to standard steam-table buffets.
- Newly opened venue with fresh interiors and kitchen infrastructure.
- Complimentary parking during the promotional period — a rare perk in Orchard Road.
- 1 free diner per 4 paying and a free bottle of red wine (worth SGD 118) with minimum two-table orders benefit large groups.
Potential drawbacks
- Pricing is S$7–S$11 higher per adult than a comparable Ban Heng outlet at Orchard Central.
- Early social media feedback includes at least one strongly negative diner comment.
- No independent professional reviews (newspapers, food magazines) yet available for Crystal Palace specifically.
- Promotional pricing ends June 2026; post-promotion rates are not published.
The pattern: Crystal Palace seems designed for large celebratory groups who can maximize the multi-table and per-head promotions. Smaller parties may not benefit as much.
Our recommendation
For large groups (minimum 10 pax) celebrating a reunion, birthday, or corporate dinner, Crystal Palace at York Hotel offers a fresh venue with a cook-to-order buffet format and tangible perquisites — free parking, a free wine bottle, and one free diner per four paying. The Orchard Road location is convenient for hotel guests and MRT riders.
For couples, solo diners, or budget-conscious families, we suggest either waiting for more independent reviews to accumulate or trying Ban Heng @ Boon Keng, which has a longer track record and lower pricing without service charge. Alternatively, you can explore other hotel buffet options in Singapore here.
The bottom line: Crystal Palace by Ban Heng at York Hotel is a legitimate option for groups who value convenience and promotional perks over proven reputation. Exercise typical caution given the limited review sample.
“Crystal Palace at York Hotel is a refined Chinese restaurant specialising in Teochew cuisine, offering clean, balanced flavours.”
– Ban Heng Group Restaurant – Crystal Palace at York Hotel, Restaurant operator (official Facebook page)
“Delicacies – Fresh Ingredients, Cooked to Order for Optimal Taste.”
– Ban Heng Group of Restaurants, Operator’s marketing tagline for Crystal Palace
instagram.com, banheng.com.sg, yorkhotel.com.sg
Frequently asked questions
What is the address of Crystal Palace at York Hotel?
Level 2, York Hotel, 21 Mount Elizabeth, Singapore 228516. It is about a five-minute walk from Orchard MRT Station (Ban Heng official site).
What type of cuisine does Crystal Palace serve?
Teochew-style Chinese cuisine, described as offering “clean, balanced flavours” by the operator (Ban Heng Facebook page). User-generated content notes influences from Malaysian and Singaporean cooking (Instagram Reel).
What is the TripAdvisor rating of Ban Heng?
The TripAdvisor page for Ban Heng at Orchard Central shows 2.3 out of 5, ranked #9880 of 9930 restaurants in Singapore. This is not the same outlet as Crystal Palace at York Hotel, which does not yet have a TripAdvisor rating.
What promotions are currently offered at Crystal Palace York Hotel?
As of March 2026: 1 free diner per 4 paying, complimentary parking at York Hotel, and a free bottle of premium red wine (worth SGD 118) per table with minimum two-table orders. These promotions are slated to last until end of June 2026 (Bigjohnjiak Facebook post).
How can I make a reservation at Ban Heng York Hotel?
Contact the restaurant at +65 6298 5285 or through the Ban Heng corporate website (banheng.com.sg). The corporate site also lists booking lines 6908 8485 and 6908 4485 for wedding and group enquiries.
Are there other Ban Heng outlets in Singapore?
Yes. Ban Heng Group operates outlets at Boon Keng (founding branch, over 40 years), Orchard Central, and Orchid Country Club, in addition to Crystal Palace at York Hotel.
What is the Longevity Set Menu?
A set menu marketed for Chinese New Year reunion dinners. Five different sets are available for groups of four to ten diners. The promotion includes a complimentary bottle of premium red wine (worth SGD 118) per table with a minimum two-table order (Bigjohnjiak Facebook post).
Is Crystal Palace at York Hotel newly opened?
Yes. It officially opened on 25 December 2025 (Ban Heng official site).
Sources cited
- Ban Heng @ Boon Keng official page (founding branch history, 40+ years)